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For questions regarding products or order delivery please contact Customer Service.*All returns must receive prior authorization.* email: firstname.lastname@example.orgPhone: (208) 542.0113Business Hours: 7am-3pm M-F (Mountain Time Zone)
Cancellation/Return PolicyTOPS Knives is dedicated to our customer's satisfaction. Once knives have been customized or items have reached our shipping department, orders cannot be cancelled.
Non-custom items that have shipped can be returned with an authorization. In most cases, we will issue a refund via your original method of payment if you are not satisfied with your purchase and notify us within 60 days of receipt. Items must be returned within 60 days of purchase date in the original packaging and in "new" sale-able condition.
If the return is not due to an error on our part, returned product is subject to a 20% restocking fee and must be returned shipping prepaid. Original shipping charges paid by the customer are not refundable. As stated on each product page, customized knives are not returnable or refundable. Packages that are refused at the door, will be subject to our return policy and any return shipping charges may also be deducted from final refund.
*Please be advised that we do not offer any form of account credit or exchange in lue of return.*Respectfully, please understand that our purpose for charging a restocking fee is due to the cost and labor associated with processing and shipping a product. Companies who do not charge these fees, wrap that cost into the price of their products leading to an increased cost for everyone rather than just the customer making a return.
If you are unsure about a purchase, please call customer service or email us and we will be happy to answer any questions or concerns about our products.
Damaged/Stolen ShipmentsAll of our shipments are insured with UPS & US Priority Mail. Please note that when you select US Priority Mail, you must request signature service. UPS shipments are always sent signature required.
It is very important to inspect your product thoroughly before accepting and signing for your package. Legally, by applying your signature, you are signing a document stating that you have inspected the item and it is in good condition. In this case, any later claim for unnoticed ("hidden") damage must be filed by you with UPS or USPS as we will have no recourse when the item is received.
If you notice damage to the product during inspection, refuse the package and note the damage on the bill of lading. Please call our customer service department 208-542-0113 immediately so we can begin processing for a replacement product.Many times it is common practice by UPS & USPS to leave packages on your doorstep if no one is available for signature. To avoid the hassle of an insurance claim due to theft, we strongly recommend that you request a signature at checkout.
For unnoticed ("hidden") damage or stolen packages call UPS at 800-picks-ups with your tracking number to report the damage/theft.
For US Priority Mail, visit their webpage at this link: https://www.usps.com/ship/file-insurance-claims.htm.
INTERNATIONAL SHIPMENTSAll International shipments may be subject to longer processing times. Please note that any local taxes or fees, including customs clearance are NOT included in the purchase price or in shipping charges. International customers are responsible for any taxes or fees charged by their local or national government. Please check with local authorities for current rates and fees prior to purchasing on our website.